Delivery & Returns

All items are sent 2nd class by Royal Mail. Deliveries through this channel typically take 1-5 working days to arrive, items not in stock will take a little longer and you will be notified by email. Delivery is completely FREE to England, Northern Ireland, Scotland and Wales for orders over £100”

At present there is no free postage for International deliveries therefore in this case there is a minimum charge of GBP £8.99

 Please see all our delivery options available, please choose from the list below:

 ALL ORDERS RECEIVED BY 3PM WILL BE DISPATCHED THE SAME DAY (MON TO FRI) SUBJECT TO STOCK AVAILABILITY

 UK ONLY

  • 2nd Class - £3.50 - United Kingdom
  • 1st Class - £3.75 - United Kingdom (Free delivery when you spend over £100)
  • Next Day Special Delivery before 1pm - £7.99 - United Kingdom - Orders need to be placed before 12pm Monday to Friday to arrive the next working day. Excludes Bank Holidays
  • Next Day Special Delivery before 9am - £14.99 - United Kingdom - Orders need to be placed before 12pm Monday to Friday to arrive the next working day. Excludes Bank Holidays
  • Next Day Sunday Delivery - £14.99 - United Kingdom - Orders need to be placed before 11am Saturday to arrive on the following Sunday. Excludes Bank Holidays
  • DPD Service - £5.99 - United Kingdom - Orders need to be placed before 12pm Monday to Friday. Excludes Bank Holidays
  • DPD Saturday Delivery - £8.99 - United Kingdom - Orders need to be placed before 12pm Monday to Friday to arrive on the following Saturday. Excludes Bank Holidays
  • DPD Sunday Delivery - £8.99 - United Kingdom - Orders need to be placed before 12pm Monday to Friday to arrive on the following Sunday. Excludes Bank Holidays

EUROPE ONLY

  • Royal Mail - (foreign recorded delivery) - £8.99 - Europe

INTERNATIONAL ONLY

  • Royal Mail - (International Recorded Delivery) - £14.99 - International

 As service is a priority to Acotis we will always endeavour to dispatch your order on the same day it was placed, subject to your item(s) being in stock and that your order was placed in our system before 3pm (Monday - Friday). Items ordered on a Saturday must be placed in our system by 12 noon for them to be dispatched the same day.

 Acotis cannot guarantee nor be held responsible for the performance of our couriers - we use Royal Mail and DHL where problems are rare.

We try our best to meet the delivery timescales quoted but there may be a delay when we are very busy such as during a sale, promotion or Christmas. There will be no deliveries or collections during bank holidays.

Please allow an additional 1-2 days for delivery to the following areas: All Channel Islands and postcodes FK17-22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH18-26, PH30-42, HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA15-17, PA20, PA34, PA41-48, PA60-78, PH42-44,ZE1-3, AB10-43, AB44-56, IV30-32, BT (all), JE (all), GY (all), IM (all), TR (all)

 

UK STANDARD DELIVERY - DESPATCHED VIA ROYAL MAIL'S TRACKED 48® SERVICE 2nd class

  • Royal Mail aim to deliver within 3-7 days
  • No signature is required
  • If the recipient is not in, the order will be placed through the letter-box or taken to the local Royal Mail office for collection

 

UK EXPRESS DELIVERY - DESPATCHED VIA ROYAL MAIL'S TRACKED 24® SERVICE 1st class

  • Royal Mail aim to deliver the next working day (not guaranteed)
  • Online tracking via email notifications
  • No signature is required
  • If the recipient is not in, the order will be placed through the letter-box or taken to the local Royal Mail collection point for collection

 

UK SPECIAL DELIVERY - DESPATCHED VIA ROYAL MAIL SPECIAL DELIVERY

  • Royal Mail deliver the next working day before 1pm
  • Orders for guaranteed delivery the next day have to be placed by 4pm
  • Order placed after 12pm on a Friday will be delivered the next Tuesday
  • A Signature is required
  • If the recipient is not in, the order will be taken to the local Royal Mail collection point

 

SATURDAY DELIVERY - DESPATCHED VIA ROYAL MAIL SPECIAL DELIVERY

  • Royal Mail will deliver before 1pm on the next Saturday
  • Orders for guaranteed delivery on the next Saturday have to be placed by 4pm Friday
  • Order placed after 12pm on a Friday will be delivered the next Saturday
  • A Signature is required
  • If the recipient is not in, the order will be taken to the local Royal Mail collection point

 

UK SPECIAL DELIVERY BEFORE 9 AM - DESPATCHED VIA ROYAL MAIL SPECIAL DELIVERY

  • Royal Mail deliver the next working day before 9am
  • Orders for guaranteed delivery the next day have to be placed by 4pm
  • Order placed after 12pm on a Friday will be delivered the next Tuesday
  • A Signature is required
  • If the recipient is not in, the order will be taken to the local Royal Mail collection point

 

UK NON-MAINLAND

We do deliver to the Northern Ireland / the Scottish Islands / the Isle of Man / the Isles of Scilly, but please allow an extra 1 - 2 days for your delivery.

 

CHANNEL ISLANDS

We do deliver to the Channel Islands, but please allow an extra 1 - 2 days for your delivery.

 

UNEXPECTED DELAYS

Please note that at times of severe weather; strike action or terrorism then there may be unexpected delays to our delivery service. At these times, we will work our delivery partners to minimise disruption and to keep you informed as much as possible.

 

LOST IN TRANSIT

We are confident that your order will be delivered when we say it will. On the very rare occasion that something goes wrong, and you wish to make a claim please notigy us in writing to the email address below.

Please note that we will not process a claim for lost in transit until 21 days after the goods were despatched to you. All claims must be made within 28 working days of the despatch

 

Stock Rules

 

Hand Made to Order | Usually dispatched within 7 to 14 days

Dispatched by Acotis

Usually dispatched within 14 days

Stock Status - On Back order | Usually dispatched within 7 to 14 days

Dispatched by Acotis

Usually dispatched within 14 days

Stock Status - In Stock | Usually dispatched within 5 to 7 days

Dispatched by Acotis

Usually dispatched within 5 to 7 days

Stock Status - Item In Stock

Dispatched by Acotis

usually dispatched on the same working day or following day

Stock Status – Out of Stock

Dispatched by Acotis

Delivery date not Set

Stock Status - In Stock | Usually dispatched within 30 days

Dispatched by Acotis

Usually dispatched within 30 days

 

Kindly be aware that Special Delivery, DPD Next Day, and UPS Next Day options are available for purchase in accordance with the stock rules mentioned above. However, it's important to note that Acotis cannot provide a guarantee of Next Day delivery unless the item is currently in stock and does not have a delayed dispatch time.

 

Please contact Acotis for special requirements at info@acotisdiamonds.co.uk where we will be happy to help.