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All items are sent 48 Hour by Royal Mail. Deliveries through this channel typically take 1-5 working days to arrive, items not in stock will take a little longer and you will be notified by email. Delivery is completely FREE to England, Northern Ireland, Scotland and Wales for orders over £100

At present there is no free postage for International deliveries therefore in this case there is a minimal charge of GBP 14.99Please see all our delivery options available, please choose from the list below:

• 48 Hours - £3.50 - United Kingdom
• 24 Hours - £3.75 - United Kingdom
• Next Day Special Delivery before 1pm - £7.99 - United Kingdom
• Next Day Special Delivery before 9am - £14.99 - United Kingdom
• Next Day Sunday Delivery - £14.99 - United Kingdom
• UPS Tracked Service - £5.99 - United Kingdom
• Royal Mail - (foreign recorded delivery) - £8.99 - Europe
• Royal Mail - (International Recorded Delivery) - £14.99 - International

As service is a priority to Acotis we will always endeavour to dispatch your order on the same day it was placed, subject to your item(s) being in stock and that your order was placed in our system before 3pm (Monday - Friday). Items ordered on a Saturday must be placed in our system by 12 noon for them to be dispatched the same day.Acotis cannot guarantee nor be held responsible for the performance of our couriers - we use Royal Mail and DHL where problems are rare.

We try our best to meet the delivery timescales quoted but there may be a delay when we are very busy such as during a sale, promotion or Christmas. There will be no deliveries or collections during bank holidays.

Please allow an additional 1-2 days for delivery to the following areas: All Channel Islands and postcodes FK17-22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH18-26, PH30-42, HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA15-17, PA20, PA34, PA41-48, PA60-78, PH42-44,ZE1-3, AB10-43, AB44-56, IV30-32, BT (all), JE (all), GY (all), IM (all), TR (all)

UK STANDARD DELIVERY - DESPATCHED VIA ROYAL MAIL'S TRACKED 48® SERVICE

• Royal Mail aim to deliver within 3-5 days
• No signature is required
• If the recipient is not in, the order will be placed through the letter-box or taken to the local Royal Mail office for collection

UK EXPRESS DELIVERY - DESPATCHED VIA ROYAL MAIL'S TRACKED 24® SERVICE

• Royal Mail aim to deliver the next working day (not guaranteed)
• Online tracking via email notifications
• No signature is required
• If the recipient is not in, the order will be placed through the letter-box or taken to the local Royal Mail collection point for collection

UK SPECIAL DELIVERY - DESPATCHED VIA ROYAL MAIL SPECIAL DELIVERY

• Royal Mail deliver the next working day before 1pm
• Orders for guaranteed delivery the next day have to be placed by 12pm
• Order placed after 12pm on a Friday will be delivered the next Tuesday
• A Signature is required
• If the recipient is not in, the order will be taken to the local Royal Mail collection point

SATURDAY DELIVERY - DESPATCHED VIA ROYAL MAIL SPECIAL DELIVERY

• Royal Mail will deliver before 1pm on the next Saturday
• Orders for guaranteed delivery on the next Saturday have to be placed by 12pm Friday
• Order placed after 12pm on a Friday will be delivered the next Saturday
• A Signature is required
• If the recipient is not in, the order will be taken to the local Royal Mail collection point

UK SPECIAL DELIVERY BEFORE 9 AM - DESPATCHED VIA ROYAL MAIL SPECIAL DELIVERY

• Royal Mail deliver the next working day before 9am
• Orders for guaranteed delivery the next day have to be placed by 12pm
• Order placed after 12pm on a Friday will be delivered the next Tuesday
• A Signature is required
• If the recipient is not in, the order will be taken to the local Royal Mail collection point

UK NON-MAINLAND

We do deliver to the Northern Ireland / the Scottish Islands / the Isle of Man / the Isles of Scilly, but please allow an extra 1 - 2 days for your delivery.

CHANNEL ISLANDS

We do deliver to the Channel Islands, but please allow an extra 1 - 2 days for your delivery.

UNEXPECTED DELAYS

Please note that at times of severe weather; strike action or terrorism then there may be unexpected delays to our delivery service. At these times, we will work our delivery partners to minimise disruption and to keep you informed as much as possible.

LOST IN TRANSIT

We are confident that your order will be delivered when we say it will. On the very rare occasion that something goes wrong, and you wish to make a claim please notigy us in writing to the email address below.

Please note that we will not process a claim for lost in transit until 21 days after the goods were despatched to you. All claims must be made within 28 working days of the despatch

Please contact Acotis for special requirements at info@acotisdiamonds.co.uk where we will be happy to help.

RETURNS POLICY

No refund of postage will be given if this service is not used. Sale items & Overseas orders are excluded from our Free Returns Service and will need to be returned at the cost of the purchaser.

Payment for all products must be by credit card, debit card, store credit, or by using PayPal. We accept Visa, Mastercard, American Express, Discover, JCB, Diners, Maestro and Union Pay.

Online payments will be made within a secure environment. We use the latest encryption technology (SSL) to ensure that your transactions with us are private and protected. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the browser window frame and the website address will begin with “https://” to indicate that it has made a secure connection. Our payment system also complies with the Payment Card Industry Data Security Standard. We may provide details of your IP address, device attributes and payment method to third party fraud prevention companies to detect and prevent fraud and suspicious account activity. Your bank may request that you are screened using 3D Secure (“MasterCard SecureCode” or “Verified by Visa”) or by an independent fraud prevention service. We may contact you for additional security purposes should we deem this necessary.

We require payment for products and any delivery charges in advance of delivery. We will take payment from your provided payment method when you submit your Order.

We automatically suspend any orders we suspect of fraud.

Our Customer Services team will contact you using the contact details given at the time of purchase. We reserve the right to cancel orders we suspect to be fraudulent.